I am a happy customer of QBE - I have 3 bikes and a car with you.

Recently I had an accident on one of the motorbikes.

The service and help from your team was brilliant - your staff on the phone helped explain the process as I hadn't needed to claim before. Everything was quick and simple.

The product is great - I have a protected no claims and my riding gear is protected - I was vaguely aware this existed but was very happy to realise this wasn't an optional "tick the box in the far left corner" extra (just when I needed it).

In addition to the accident I have bought a new bike - as well as the other, so I needed a quote - I talked the QBE person through the accident and my details. The quote came out at a good price - in fact I didn't even bother to ring anyone else, and told the previous owner to ring you instead of Shannons for his new bike.

In the past I have paid for my insurance as ordered, for some reason I didn't this time - then today I get a courteous follow up call reminding me my Cover Note has an expiry - excellent. The new bike is my prime hobby bike (an Aprilia Tuono) and definitely one I wanted insured, it would have been a pain to forget to complete the cover note / pay.

I have a background in customer service and process improvement which means I tend to look for good customer service and am often disappointed. With that in mind I wanted to take this opportunity to thank QBE and compliment your customer focussed processes.

N.Cater, Victoria, April 2009

"We have had our cars and home insured with QBE for many years, and were recently forced to make a claim when our rental property caught fire - causing extensive damage to the property. Understandably, we were devastated at the time, and felt a sense of hopelessness standing by that burnt-out house - wondering if it would lead us to financial ruin; but the quick, courteous, and extremely professional response offered by your assessor gave us a sense of comfort, as we knew we were in 'good hands.'

The assessor gave us regular feedback and always made himself available to us and commend him for his diligent work ethic and customer service focus, which, in our opinion, is second to none. We extend our sincere thanks to him for 'taking care' of us during this trying ordeal. His actions reflect very positively on QBE, which, in our opinion, is an extremely professional and customer focussed organisation. Thank you."

Tony & Yolanda Bilson, Canning Vale, WA. December 2008

"My husband and I hold Comprehensive Car Insurance with QBE. Recently I was involved in a minor car park incident, however being pregnant meant it was still traumatic. The way QBE handled my claim was prompt and friendly and the repairs to my vehicle were timely and very professional. I had changed my insurance policy to QBE in recent years due to the lower cost and after the way I have been treated through the claims process I am very happy that I made the change and I will be looking to change our other insurance policies over to QBE!"
S. Urquhart, Queensland, March 2008

"On 15 February 2008 my husband and I had the misfortune of having our home damaged during the Mackay floods. We sustained a lot of damage to our contents and our SS Commodore. We have just moved here from Brisbane 4 months ago and have been totally devastated.

We have all our insurance with QBE. I would like to thank the staff from your Brisbane office who took my calls and dealt with me professionally and with caring and sincerity. They went out of their way to help and are assets to your team.

I think the caption to this photo and many others I have should be 'THANK GOODNESS FOR QBE INSURANCE!'."
The Linning Family, Queensland, February 2008

 

"I wanted to take this opportunity to express my gratitude to a number of your staff who assisted me with our insurance claim after our house was broken in to last December. It was a particularly upsetting time for us as many of the items which were stolen were irreplaceable. The staff involved were understanding, professional and exceeded our expectations in customer service throughout this difficult time."

T. Cocker, Western Australia, February 2008

  

“Thanks to QBE for the support received after our robbery last year. While nothing could replace the sentimental items lost, the whole claims process was very smooth and your staff were very considerate…we’re recommending you to all our friends and family!” Mr Chris & Mrs Narinda Sandry, Queensland, February 2007 Battling winter weather and storms in May 2005 was one thing for the Maling Family. Fortunately, they didn’t have to battle with their insurance claim and the rebuild of their home, which was severely damaged. “From the day of the storm right through to the rebuild of our house, it was reassuring to know we were receiving support from all levels within QBE and were given maximum help with minimum inconvenience.” The Maling Family, Western Australia, May 2005